Refunds and withdrawal
30-day money-back guarantee
Within 30 days of buying Screen2Shot PRO on our website you can get a full refund, for any reason: press Refund on your account page (sign in with your purchase email), or email support@screen2shot.com from that email. No form, no questions.
- Lifetime: the full price is refunded.
- Monthly: the subscription is cancelled at once and your last payment is refunded.
PRO is removed from your Mac when the refund is issued. Screenshots and recordings you made stay yours. The money returns to the card or account you paid with; how long that takes depends on your bank.
Right of withdrawal (EU and UK consumers)
As a consumer in the EU or the UK you normally have 14 days to withdraw from a contract made online. For digital content supplied immediately, that right ends once the supply starts, if you asked for immediate access and acknowledged that you lose the right — which you do when you buy, because PRO is delivered at once. Our 30-day guarantee goes further than the statutory right, so you can always get your money back within 30 days regardless.
To withdraw or ask for a refund, use Refund on your account page, or email support@screen2shot.com with a clear statement that you withdraw from the purchase.
Purchases in the Mac App Store
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.