Support
Most questions are answered below. If yours is not, write to support@screen2shot.com with your macOS version and what you pressed.
Nothing happens when I press ⇧⌘9.
Open the Screen2Shot menu in the menu bar. If it says the shortcut is taken, another app owns ⇧⌘9. Change that app's shortcut, pick another preset in Screen2Shot, or use Capture Area from the menu.
macOS asks for Screen Recording access.
Screen2Shot needs it to see what is on your screen when you press the shortcut. Turn it on in System Settings → Privacy & Security → Screen & System Audio Recording, then choose Quit & Reopen in the Screen2Shot menu.
I can't see the menu-bar icon.
macOS hides icons when the menu bar is full. Screen2Shot then shows itself in the Dock and explains how to make room; the shortcuts keep working.
How do I change the shortcut?
Screen2Shot menu → Shortcut: pick ⇧⌘9, ⌃⇧9, ⌃⇧S or ⇧⌘2, or choose Customize… and press any combination with ⌘, ⌃ or ⌥.
How do I record the screen?
Press ⌥⇧⌘9 or choose Record Screen; Record Area… records a rectangle you drag. Stop from the red dot in the menu bar or press ⌥⇧⌘9 again. Recording needs macOS 15 or later.
Which download should I use: Mac App Store or the website?
Both are the same app. A PRO purchase belongs to where it was bought: an App Store purchase works in the App Store version, a website purchase and promo codes work in the version downloaded from this website. Pick one and keep it. The two differ in price, Family Sharing, the number of Macs and refunds; see pricing.
Which version do I have?
If the Screen2Shot menu has Check for Updates…, you have the version downloaded from this website. The Mac App Store version updates through the App Store and has no such item. A PRO purchase works in the version it was bought for.
I deleted Screen2Shot. How do I get PRO back?
Install it again from the same place. Mac App Store version: PRO comes back by itself on the same Apple Account; if not, choose Restore Purchases in Settings → General. Website version: PRO usually comes back by itself at launch; if not, choose Restore Purchases, enter the email you paid with and the 6-digit code we send.
How do I restore PRO on a new Mac?
Mac App Store: choose Restore Purchases in the PRO window or in Settings → General. Website version: choose Restore Purchases and enter the email you paid with; we send a 6-digit code. A website purchase is active on one Mac at a time, so it moves to the new Mac and leaves the old one.
I deleted the "PRO is active" email. Can I still get PRO?
Yes, the email is not needed. In Screen2Shot choose Restore Purchases and enter the email you paid with; we send a new code. The address is on your purchase receipt from Onelink (Stripe). You can also sign in to your purchases with that email to see your plan, move PRO or get a refund.
I no longer have access to the email I paid with.
Website purchases: write to support@screen2shot.com with the date and amount from your receipt or card statement. We find the purchase and turn PRO on for your Mac. Mac App Store purchases follow your Apple Account, not an email.
The code doesn't arrive.
Check the spam folder, and wait a minute. A code goes only to the email a website purchase was made with; another address gets nothing, for privacy. A restore code works for 15 minutes and a sign-in code for this website for 10 minutes; a new request replaces the old code. Look up the address on your receipt, or write to support@screen2shot.com. Mac App Store purchases are restored through your Apple Account, without a code.
How do I use a promo code?
Promo codes give PRO Lifetime in the version downloaded from this website. Open Screen2Shot, choose Upgrade to PRO… and click Have a promo code?, or go to Settings → General → Redeem Promo Code…, then enter the code (S2S-XXXX-XXXX). A code is bound to that Mac. The Mac App Store version can't use promo codes.
How do I move PRO to another Mac?
Website version: activate PRO on the new Mac with Restore Purchases; it moves there and the old Mac returns to the free tools. You can also free it first on your purchases page. Mac App Store version: PRO works on every Mac signed in to your Apple Account.
Can my family use PRO?
PRO Lifetime bought on the Mac App Store is shared with up to five family members through Family Sharing. PRO Monthly and website purchases are for one person (website: one Mac at a time).
How do I get a refund?
Website purchases: within 30 days, press Refund on your purchases page or write to support@screen2shot.com; PRO is removed from your Mac. Mac App Store purchases: Apple handles refunds at reportaproblem.apple.com.
How do I cancel PRO Monthly?
Mac App Store: App Store → your account → Subscriptions. Website version: Settings → General → Manage Subscription, or Manage subscription on your purchases page. PRO stays on until the end of the paid month.
Why is there a Screen2Shot strip at the bottom of my screenshots and videos?
Free screenshots and videos carry a thin strip with Screen2Shot and our site, added under the picture so nothing is covered. PRO removes it.
How do I turn off usage data and crash reports?
Usage data and crash reports are off until you turn them on. To turn them off again: Screen2Shot menu → turn off Share usage data. New usage and crash sends stop and queued events are deleted. A crash report the app already started sending can still finish uploading; nothing new is sent after that. Purchase-link removal retries when this Mac reconnects; Settings shows when it is pending.
Contact
Write to support@screen2shot.com. Include your macOS version and what you pressed; a screenshot helps.